Message inspection
Review anti-phishing policies, Safe Links and Safe Attachments where licensed. Tune exclusions and quarantine handling so legitimate business messages have an accountable review path.
Security / Overview
DIGITAL CLOUD / Security
Managed Mail
Strengthen email protection and recovery planning. Review filtering, authentication, retention requirements and the process for handling suspicious messages.
Plan your solution01
Managed Mail
Understanding the solution
Email security needs controls for messages arriving in Exchange Online and a practical process for the messages employees report. Digital Cloud can review mail flow, Microsoft Defender for Office 365 protection and mailbox recovery requirements as one agreed service scope. Existing gateways, applications that send mail and shared mailboxes are included in discovery.
Email protection includes filtering suspicious content, checking sender authenticity and helping users report questionable messages. SPF, DKIM and DMARC are relevant controls to review alongside mailbox permissions and recovery. Their configuration must reflect the services legitimately sending mail for your domain. Security controls should support the way the organization works while reducing avoidable exposure. Identities, devices, email and networks need coordinated policies, maintenance and accountable response ownership.
Capabilities and scope
Domain authentication
Check SPF, DKIM and DMARC alongside all approved sending services. Stage changes using evidence from real mail flow to avoid blocking valid senders.
Recovery planning
Separate retention, archiving and backup requirements. Identify protected mailboxes, restoration granularity, retention periods and a sample restore test for the selected backup tool.
A practical example
A finance department receives supplier impersonation attempts while an invoicing platform sends legitimate external mail. A targeted review can address both impersonation protection and reliable delivery without broad allowlists.
What your project can deliver
- Mail flow and sender inventory
- Protection and quarantine policy recommendations
- Mailbox recovery scope and test record
The final deliverables, licensing and responsibilities are agreed for your environment before implementation.
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Requirements and considerations
Identify important systems and information, current controls and exceptions. Agree change approval, coverage and escalation. A configuration review does not by itself establish legal compliance or eliminate every risk.
Managed Mail
Project priorities
Mail filtering
Sender authentication
Message recovery
We begin with a conversation about the task, the people involved and the systems already in place. Together we identify what a useful result would look like and which dependencies need attention first. The agreed proposal sets the delivery boundaries, responsibilities and acceptance criteria.
Your engagement
How Digital Cloud can help
| Project phase | What happens |
|---|---|
| 01Define the design | Translate the requirements into a practical design. Confirm product choices, interfaces, permissions and the responsibilities needed to operate the solution. |
| 02Deliver in stages | Configure or implement the agreed scope, test representative workflows and resolve material issues. Plan user communication and any controlled transition from existing systems. |
| 03Prepare for ongoing operation | Confirm acceptance, document the relevant configuration and prepare the people responsible for daily use. Define maintenance and support arrangements before handover. |
Managed Mail
Questions before you start
Does filtering provide mailbox backup?
No. Threat filtering evaluates messages; backup supports recovery of supported content. Coverage, restore targets and recovery timing depend on the chosen product and must be tested.
What determines the cost and schedule?
The starting environment, integrations, user groups and agreed outputs determine the effort. We confirm scope and commercial terms before work begins. Software licenses, infrastructure consumption and ongoing support may be separate items.
What will we receive?
The proposal identifies the deliverables: these may include findings, a prioritized roadmap, a tested configuration, a prototype, documentation or training. We agree what is included and how completion will be assessed.
Can this work with our existing systems?
We review the actual applications, data sources and access requirements before recommending an integration. Dependencies and compatibility limits are recorded so the delivery plan reflects your environment.
What happens after the initial work?
You can use the findings to guide your own team or discuss a follow-on phase. Any maintenance, monitoring or support includes separately agreed service hours, responsibilities and response targets.
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