Check calling requirements, connectivity and existing numbers. Compare suitable telephony arrangements and document the migration dependencies.
Plan your solution
A Teams telephony assessment prepares the architecture and migration decisions needed before replacing or integrating an existing phone system. Digital Cloud can examine a selected set of locations, user roles and business call flows, with evidence requests and access agreed in advance. The output should reveal dependencies that a user-license count cannot capture.
Business telephony involves more than enabling calls. Number management, queues, routing, devices and support must work together so customers can reach the appropriate team consistently.
Collect numbers, carrier contracts, PBX functions and devices. Identify reception, hunt groups, shared phones, analog equipment and application integrations. Mark functions that must continue during transition and those that can be retired.
Evaluate Calling Plans, Operator Connect and Direct Routing against geographic availability, carrier preferences and special requirements. Review Teams Phone entitlement, resource-account needs, network conditions and emergency-calling design questions.
Check number ownership and porting dependencies, client readiness, quality symptoms and test coverage. Define staged cutover options, continuity arrangements and the decision owners needed to authorize the implementation.
A company plans to retire its PBX but discovers an entrance intercom and reception workflow that need separate treatment before a migration can proceed.
The final deliverables, licensing and responsibilities are agreed for your environment before implementation.
Review carriers, existing numbers, network quality, devices and emergency-calling requirements. Plan porting and continuity carefully; available calling options and regional rules must be confirmed.
We begin with a conversation about the task, the people involved and the systems already in place. Together we identify what a useful result would look like and which dependencies need attention first. The agreed proposal sets the delivery boundaries, responsibilities and acceptance criteria.
| Project phase | What happens |
|---|---|
| 01Establish the baseline | Confirm the systems, evidence and access needed for the review. Record the current configuration and relevant business constraints before drawing conclusions. |
| 02Prioritize findings | Explain findings in terms of impact and practical effort. Separate confirmed issues from assumptions and identify the owner who can validate each recommendation. |
| 03Plan corrective action | Agree on a prioritized action plan, identify dependencies and define how improvements will be verified. Changes are implemented only within the agreed scope and authorization. |
It identifies prerequisites and risks. Carrier orders, configuration, porting execution and post-migration support require an agreed delivery scope.
The starting environment, integrations, user groups and agreed outputs determine the effort. We confirm scope and commercial terms before work begins. Software licenses, infrastructure consumption and ongoing support may be separate items.
The proposal identifies the deliverables: these may include findings, a prioritized roadmap, a tested configuration, a prototype, documentation or training. We agree what is included and how completion will be assessed.
We review the actual applications, data sources and access requirements before recommending an integration. Dependencies and compatibility limits are recorded so the delivery plan reflects your environment.
You can use the findings to guide your own team or discuss a follow-on phase. Any maintenance, monitoring or support includes separately agreed service hours, responsibilities and response targets.
